News headline that I caught at Cnet.com (headline is linked):
I know of at least several individuals that will be happy if this issue is ever properly addressed as they've been unable to enjoy the streaming service that Netflix offers due to lack of closed captioning or subtitles for the deaf and hard of hearing.
I've been known to turn on subtitles for films I have on Blu-ray or DVD just because I can catch *more* of the conversations and dialogues in films that way rather than missing part of what was said due to the volume levels and/or pronounciations and dialects that are used along the way by various actors/actresses. By the time the volume levels are impacted by background music and noise in the film I'm sitting there a little frustrated at not quite catching the dialogue unless I crank the volume up so high I'm rattling walls when I needn't be.
I'm not one for what I would call frivolous lawsuits, but in this instance I think the customers have a very good point. It might not be Netflix's fault (it could be the fault of the studios that provide the films to Netflix), but Netflix is the one pushing streaming media and in doing that they need to be the ones that ensure that their customers can all enjoy the experience equally, including those that have issues hearing.